Privacy Policy

Effective Date: 31^st March, 2025

Introduction
Welcome to Hela Fix. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.helafix.co.ke (“Site”). By using our services, you agree to the terms outlined in this policy.

Information We Collect
We collect information in the following ways:

1. Personal Information – When you submit loan inquiries, sign up for newsletters, or communicate with us, we may collect your name, email address, phone number, financial information, and other details relevant to loan inquiries.
2. Non-Personal Information – We collect information such as your IP address, browser type, device information, and website usage patterns through cookies and analytics tools.

How We Use Your Information
We use the collected information to:

• Connect you with loan providers and lenders.
• Improve our website’s functionality and user experience.
• Communicate with you regarding loan offers and related services.
• Comply with legal requirements and prevent fraudulent activities.

Sharing of Information
Your information may be shared with:

• Lenders and Financial Partners – To facilitate loan matching services.
• Service Providers – Third-party vendors that help us operate and improve our services.
• Legal Authorities – When required by law or to protect our rights and interests.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Your Rights and Choices
Depending on your location, you may have rights to:

• Access and request copies of your personal data.
• Request corrections or deletions of your personal data.
• Opt-out of marketing communications.

Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

Contact Us
If you have any questions about this Privacy Policy, please contact us.